Today’s consumer wants more for less and that’s okay. Why shouldn’t a business offer its customers perks alongside its regular services? In the age where a consumer can find nearly everything he or she needs online, brick-and-mortar businesses must compete with affordability and convenience. One way auto shops can do so is to make their customers’ lives easier. We believe that at United Auto Care.
Shuttle Services
Unless the customer is looking for a quick oil change, chances are the car, truck or SUV will be in the shop all day and hopefully not longer. As such, an auto mechanic should offer its customers shuttle services for free. The customer has places to go after she or he drops off the vehicle and taking the bus is very inconvenient. A courtesy shuttle should drop off and pick up customers from their homes and places of business. This makes having the car at the shop all day much easier.
Night Drop Off
Some customers have to be into work much earlier than others do and they cannot drop their vehicles by the shop on their way into work. A night drop-off is the answer for those customers who work the graveyard or early morning shifts. The customer can either bring the vehicle by before dawn on his or her way to work or after hours in the evening. Think about it. Wouldn’t you rather drop your car off when it’s convenient for you instead of when it’s convenient for the mechanic?
Waiting Area and Wi-FI
If a customer decides to wait for her or his car, she or he should have access to a comfortable and entertaining waiting room. Even if the vehicle is just getting its oil changed, there’s no reason why beverages, snacks and Wi-Fi should not be made available to the customer. For those waiting before they head into the office, Wi-Fi lets them get work done in the waiting. For moms with anxious kids, TV can keep them entertained as can Wi-Fi on portable devices.
Honesty
Finally, this shouldn’t be a perk but in some cases it is. An auto mechanic should always be honest with and respectful toward his customers. Customers deserve complete diagnostics with detailed explanations of the repairs and why they are necessary. They should have their questions answered and their concerns allayed. Work should be reasonable and if there is a budgetary concern, the mechanic should work with the customer to find affordable solutions.
Guess what? United Auto Care in Flowery Branch, GA, offers its customers all of these perks and more. Why take your vehicle anywhere else? Call us today.
